1. Who We Are
Blue Hen Home & Pet Care LLC is a home cleaning and pet care company serving all of Delaware. We are committed to protecting your privacy and handling your personal information with care and respect.
2. Information We Collect
We collect information you provide directly to us when you submit a quote request, contact form, or book a service — including your name, email address, phone number, home size, service type, frequency, pet information, and messages you send us. We do not collect payment information directly — any payments are processed through secure third-party providers.
3. How We Use Your Information
We use the information we collect to respond to your inquiries and provide quotes, schedule and deliver our services, send service confirmations and follow-up communications, improve our services and customer experience, and comply with legal obligations. We will never sell your personal information to third parties.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it only with trusted service providers we use to operate our business (who are bound by confidentiality obligations) or when required by law, court order, or to protect our rights and the safety of others.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your information at any time by contacting us.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. We do not use cookies to track you across other websites.
7. Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of marketing communications at any time. To exercise any of these rights, contact us at [email protected].
8. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to Blue Hen Home & Pet Care LLC. We serve all of Delaware and are happy to help.